Help Center
Answers to common questions about orders, shipping, and our products.
Questions come up, and we’re here to help. Below, we’ve gathered answers to a few of the things we’re asked most often. If you need anything else, we’d love to hear from you.
Collapsible content
Do I need an account to place an order?
No. You may check out as a guest. Creating an account allows for faster checkout and easier access to your order history.
How long does it take to process my order?
Orders are typically processed within one to three business days, excluding weekends and holidays. During busy periods, processing times may be slightly longer.
Can I change or cancel my order after placing it?
Once an order has been placed, we are unable to make changes or cancellations after it has been processed or shipped. Please review your order carefully before completing checkout.
How much is shipping?
We offer standard flat rate shipping for $9.90. Free standard shipping is available on orders over $150 before taxes and after discounts.
Do you offer international shipping?
At this time, we ship within the United States only.
What if my package is delayed, lost, or marked as delivered but not received?
Once an order has been transferred to the carrier, Haven Curations is not responsible for delays, lost, or misdelivered packages. If your package is marked as delivered but cannot be located, we recommend contacting the carrier directly and checking with neighbors or your local delivery office.
Do you accept returns or exchanges?
Returns and refunds are subject to our Refunds and Returns Policy. Please review that page for full details and eligibility.
Are your products handmade or made in the USA?
Many of our items are made in the USA or thoughtfully sourced from small makers and trusted partners. Individual product listings will note specific details when applicable.
Is my payment information secure?
Yes. All payments are processed securely through trusted third-party payment providers. Haven Curations does not store full payment card information.
How can I contact you?
You can reach us through our Contact page or by emailing support@havencurations.com